Orders are processed Monday - Friday (excluding public holidays) from 7 am - 3:30 pm AEST. We will do our best to process and ship your order within 2-3 days but in some cases it may take a little longer. 

Tracking advice will be sent to your email once your order has dispatched.

In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our Customer Care team.

In the event of a large online promotion, our orders team can get quite backed up due to a massive influx of orders in a short amount of time. If there has been a recent promotion there is a chance that your order may be delayed.